1. It’s time to lower premiums.
2. Customer satisfaction is our #1 priority.
3. Perhaps we’re denying too many claims?
4. Customers are more important than shareholders.
5. We should start paying doctors what they’re worth…
6. Let’s reward customers who use Health Savings Accounts!
7. How can we make the reimbursement process faster?
8. We care.
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9. Let’s make an effort to cover alternative treatments that are more effective and less costly.